REFUND & REPLACEMENT POLICY

Above all, we want you to be satisfied with your order!! If something is wrong, please email us here and we will check and support you promptly!

*Note: Please note that when you make a purchase, you must accept all the terms mentioned below.

Cancellations and Modifications

How to change or cancel your order?
If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Before 2 hours

Your order is eligible to be canceled and modified.

After 2 hours

The order is locked for processing and can no longer be canceled or edited.

Please be informed that:

  • Personalized orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
  • For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

Free replacement or refund

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.

We will take full responsibility within 45 days from order arrival, if the product(s) are:

You may choose to REPLACE the item or get a REFUND
Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.

No Refund or Replacement with small fee

NO REFUND

The reasons listed below are not included in our Refund and Replacement policy. We understand you might feel disappointed, but we are not liable for these issues:

  • Request a refund after 45 days of product delivery
  • Personal reasons, such as change of mind or no longer wanting the item,… can be decided during shipping or after delivery
  • Product damaged from improper use

REPLACEMENT WITH SMALL FEE

In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:

  • You received the wrong item/ design/ size due to incorrectly customized input.
  • Your shipping address was returned and destroyed due to incorrect address input.

Every customer matters, your happiness will also be customized in each and every contact with Uniey. Thank you for placing trust in our business and letting us do what we love!

If you have any questions, please don’t hesitate to contact us here or email us at support@uniey.com.