FAQs
Uniey – Help Center
Order Modification/ Cancellation
How to modify my order?
You can modify your order simply by sending a request via this contact email: support@uniey.com. Please provide all details of the modification and your order number.
NOTE:
- We try to process our orders extra fast to make sure that they arrive with you as soon as possible so we can’t make sure if we’re able to change your order address, item variant or quantity. Therefore, your order is only eligible to be modified within 24 hours after placing the order. After that time, the order is locked for processing and can no longer be adjusted. If this is important change for you, please reach out to us without delay, we are willing to assist you.
- For modification requests and in the holiday season, orders may reach you a little longer than usual for processing the change.
- In some cases, additional fees may required to update the original order.
How do I cancel my order?
We are sorry to hear that you want to cancel your order. If you would like to cancel your order, please send your request to this contact email: support@uniey.com including your order number. If possible, we hope you can let us know the reason for your cancellation, we always try to bring satisfaction.
NOTE: Your order is only eligible to be canceled within 24 hours after placing the order. After that time, the order is locked for processing and can no longer be canceled.
Do you accept personal customized requests?
We make sure to offer as many exclusive designs as possible on our website. If you don’t find a design you like or have a unique custom request, please contact us via this email: support@uniey.com.
Don’t forget to share us the item’s name of your interest. Our team will review and give further support regarding your request.
Order Placement
I can’t find my order confirmation email.
How to place an order?
First of all, choose products that you love, have fun customizing them, to make sure it will be processed as your wish before adding to cart, and then hit “Checkout”.
Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.
That’s it! We will do the rest for you 🙂
I forgot to enter my discount code.
We can help, fortunately, reimburse you the equivalent amount for the uniey you received from us before your purchase.
However, if it’s an after-purchase promo, we apologize to say that it can only be applied to future purchases.
Payments
My card is declined. What’s the reason?
Please make sure the following information is valid/correct. You should try to enter the information again if you have changed them recently.
- Card number
- Expiration date
- Security code
- Billing address
Other reasons might be insufficient funds, blocked cards, or exceeded withdrawal amount. To better understand what may have caused the decline, we recommend that you contact your card issuer or financial institution directly to inquire about the specific reason for the decline.
Moreover, if you currently use a Discover Card to complete the transaction, please check this video for more instructions regarding the steps.
I was asked to pay more to receive the package.
Once your order is successfully placed, we won’t require you to pay any extra fees. If you receive any email that not from our official PawfectHouse domain and asking you to pay additional fee, please follow our instructions:
– Do not click on any links attached to these emails. If you click to these links, your personal information may be stolen.
– Contact us as soon as possible with a screenshot of the email so we can check and take proper legal action if needed.
While we’re aiming to create a great shopping experience, there are still some factors out of our control and we hope you can understand for us!
P/s: Our official domain are support@uniey.com